Make the Most of Your Front Desk
The front desk of your dental practice is often a very busy environment. It isn’t uncommon for the front desk team to be inundated with various tasks throughout the day.
From handling insurance issues, waiting on patients, and answering the phone, your staff may start to feel stretched thin after a while.
So today, we want to explore some practical ways to help your front desk team get organized so that your office runs smoothly and efficiently.
After all, the ultimate goal is to serve your patients and give them the best care possible. By implementing these tips, you may just find your dental practice operating better than ever.
Patients Come First
With so many things going on, it’s understandable to want to push patient needs out to a more convenient time. However, this can have negative effects on your practice.
Every need should be addressed as it occurs. This means dropping everything to make sure that every patient is dealt with promptly and professionally.
But how can this be done when the front desk is overwhelmed with various tasks? Many times, an adjustment in attitude will go a long way in ensuring that patients come first.
Meet with your team and work to instill a positive attitude toward all patients, no matter how busy things are. Lead by example, as a friendly attitude is often contagious and will help your team provide care that your patients will appreciate.
Online reviews can make or break any business. Since most people typically look at online reviews when searching for a dental practice, your front desk needs to ask all of your patients to leave a great review.
If someone isn’t clear on how to do it, have your staff explain the process. More often than not, patients will be glad to share a positive experience. This is a great way to get referrals, too.
Politely asking patients to refer their friends and family will help drive traffic to your practice. And if someone isn’t happy with their dental care, train your front desk to allay their concerns so that you can reduce negative reviews.
Recommend Treatments and Products
When your patients are checking out, this is a great time for your front desk to recommend additional services, like teeth whitening treatment, dental products, and follow-up care.
You want your staff to be fully engaged in everything that you offer, so be sure that they are up-to-date on the latest treatment options and dental care procedures. The more knowledgeable they are, the more successful they will be in recommending your services.
It’s also important for your front desk to be properly staffed so that every patient gets the same care and attention. This will ensure that more suggestions are made to them and will help push more products out the door.
Consider hiring a freelancer to assist your front desk. Stynt gives you access to qualified professionals in your area who can help improve patient care. Simply fill out our form or download our app to get started!